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RETURNS POLICY
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CHANGE OF MIND / INCORRECT PURCHASE RETURNS:

  • Generally, for returns based on change of mind or an incorrect purchase on our online store, an industry-standard 20% restocking fee will apply from our manufacturers (possibly more depending on the manufacturer's terms).

  • These items must be unopened or unused and in their original packaging with all components accounted for.

  • Return requests must be actioned within 30 days of your original order date.

  • Any return postage or freight costs will have to be covered at your expense and your items will need to be packaged well to avoid damage in return transit as items in an un-resalable condition cannot be accepted.

  • In some cases, as a gesture of goodwill, we might be able to waive the restocking fees for an exchange of items or for an in-store credit.

  • Sometimes for significantly large or bulky returns, we may have to deduct our original freight charge from your refund to be able to cover our costs.

  • Please send us an email to admin@windsorrestorations.com.au with your order details and the items you wish to return and we will get back to you as soon as possible with all the necessary information.

 

CUSTOM ITEMS:

  • Please note that custom or made-to-order items will be non-returnable such as special finish tapware, powdercoated pressed metal, made-to-length handles, made-to-order doors or alike. You will generally be made aware of this at the time of your order.

 

MANUFACTURER WARRANTIES:

  • All of our products will come with some form of operational warranty from the manufacturer that will protect you if your item has significant defects or mechanical failure in the item's warranty period. Generally, most of our products will come with at least a 1 year warranty. Certain brands or products may offer 5-20 year or product lifetime warranties.

  • Please note that the majority of our brands do not offer warranties on the finish of their products (outside of the first couple weeks or months) as this is something that cannot be guaranteed with external factors like environment and usage.

  • Our products will automatically come with some guarantees as per Australian Consumer Law regardless of the manufacturer's own policies.

DAMAGED, INCORRECT, OR MISSING GOODS:

  • If your goods have arrived but are either damaged, incorrect to what you ordered, or components are missing - please contact us as soon as possible by either calling us on (02) 4577 8758 or sending an email to admin@windsorrestorations.com.au, and we will endeavour to solve the issue as early as we can.

  • Please note that we often use split delivery to fulfil our orders, so if certain items have arrived but others have not, please be mindful it could still be coming separately.

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