SHIPPING 
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PROCESSING TIME:

  • We aim to have your order processed by our team same day or next working day. In busy times, it may take an extra working day to be able to fully process your order.

DISPATCH + DELIVERY TIME:

  • Orders are dispatched either from our store in Windsor or direct from our various supplier's warehouses, generally within 1-3 business days. You will be sent an email when your order is dispatched.

  • Delivery times may vary depending the carrier, but generally your order should be received within 2-10 business days from the date of the placed order.

  • Certain product brands or items may take a little longer to be initially dispatched for various reasons (e.g. built-to-order, customised items, etc).

  • Generally, we will use Australia Post, StarTrack, Toll & TNT for the majority of our deliveries. Although, some items may be sent via Direct Freight Express, Aramex, CouriersPlease or others. If you have trouble with a specific freight company in your area, let us know and we can possibly send your order with another company to help you out.

SHIPPING COSTS:

  • We offer free shipping Australia-wide* on the vast majority of our products when your cart total is greater than $250.00 in value on our online store. 

  • When your cart total is $250.00 or less in value, a standard flat rate shipping fee of $15.00* will be applied - this rate will be the same no matter where you are located in Australia.

  • *Please note that some bulky or larger items such us our bathtubs or doors may be excluded from our free shipping or flat rate fee policies due to significant freight costs.

URGENT ORDERS:

IN-STORE COLLECTION:

  • We also offer a free in-store pick up option in the checkout if you are local to us and would prefer to pick up.

  • You will receive an email when your order is ready for collection.

INTERNATIONAL:

  • We do ship certain products internationally from time to time. As our online store is set up for domestic orders only, if you are overseas and want to purchase from us, please send an email to sales@windsorrestorations.com.au with your enquiry and we will see what we can do for you.

  • International orders will be sent via Australia Post and all prices will be quoted in the Australian Dollar.

  • Any potential extra fees (e.g. customs or taxes) will have to be covered at your cost.

 

EXTRA INFO:

  • Some items will unfortunately be local delivery or pick-up only for various reasons. These items will be marked as such in our online store.

  • In some very rare and particular circumstances, we may not be able to ship certain products to you (e.g. remote location or unfeasible freight costs). In any case, we will contact you as soon as possible to discuss alternative options or offer you a full refund.